Transworld Systems Inc. Student Loan Complaint

Transworld Systems Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Ohio

-/-/- I was supposed to be put into a program to help bring my - - account. The company is Transworld Systems Inc . I began these payments of $5.00 per month every month until -/-/-. I did n't receive any communication from them advising that I broken my payment arrangement until they began garnishing my wages -/-/- at which I contacted them and spoke with a representative by the name of - who stated that she could put me back into my agreement and that the payment that I made at the beginning of - for - had to be made within the month of - because it was going to be last payment. She went over my financials and put me back into the rehabiliation program but stated that I had to make - consecutive payments, sign the agreement to send it back. She backdated all of the payments so I already the - consecutive payments but that I had to sign the affordable agreement before the client would be able to suspend the garnishment. I got that agreement on on or about - and not only signed it but I faxed it and mailed it to Transworld


and that all needed to do was make sure that I sent the agreement back to them to send over to their client. I made a payment on - in the amount of $5.00. I got an email on -/-/- stating that I did n't make my payment for -. I called and spoke with a representative from Transworld Systems and she stated that she could see that I had made the payment and that I did n't have another payment due until -. On Monday I called to see if they had sent the agreement to their client to have my garnishment suspended and I was told that a supervisor was going to do that and that they would call me if there was a problem. On -/-/-, I called and spoke with someone else who advised that she was going to have her supervisor expedite the request over the their client. I called on - to check the status of their clients response to the garnishment suspension, I spoke with a representative by the name of - - who informed that I had broken the agreement which was news to me considering I had spoke with a reprentative on Monday and Wednesday of the previous week and the neither - of them had informed me of this. She also stated that they had to re-enroll back into the program and that I would need to sign another agreement, and that they were going to contact their client about getting the garnishment suspended again. This company is very unorganized and no one seems to know what is going on with my account but they are garnishing my wages while I 'm making payments. This is very frustrating and causing my bills to get further behind. I am a single mother of - and due to the stress of having to deal with a company that apparently does n't notate their system very well I 'm being punished and their client is being given incorrect information in regards to my account. I really need to help in clearing up this account.