Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Pennsylvania

Freedom Mortgage purchased my loan fro - Mortgage and did not supply a new account # in the correspondence. Therefore, I mailed my payment to Freedom mortgage well before the due date of - -. They proceeded to call me to collect, send me multiple collection and late notices, and meanwhile they cashed my check and mis-applied funds to someone else 's account. I called my bank, -, and they supplied evidence of Freedom cashing my check ; while someone at Freedom hand wrote someone else 's account # on the check. I faxed and emailed the cancelled check to Freedom ( - - - did directly as well ) ; yet Freedom still is investigating ''. When asked if they are charging interest on the principal payment I made and they cashed, I was told I do n't know. ) Their website also did not permit me to access any of my account information after multiple password resets and is clearly far behind the times. I have never had a late mortgage payment in over 20 years on any of my properties.