RBS Citizens Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

RBS Citizens Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Maryland

Seven years ago, I contacted CCO mortgage to re-financed my - mortgage when my personal business sales started to decline. However, after four years and multiple denials for re-financing, in early 2011, I reached a point that I could no longer pay either my - or - mortgages in full. I then applied for a loan modification, and was turned down yet again by CCO. In - 2011, with the help of - ( - ), I successfully obtained a loan modification on my - mortgage, so I immediately contacted CCO to request their assistance to modify my - mortgage since my - mortgage had been modified. CCO told me they could not modify the loan because they had made a decision to charge it off, and the mortgage was no longer active and unavailable for modification ; however, they still expected to receive payment of the loan. CCO said the charge-off would be reported only once to the credit bureaus and that it would not be a recurring delinquent report, but I would have to make provisions for me to re-pay the loan without interest under a new payment agreement. I met with a CCO Mortgage representative, and made


active ( when they told me it had been closed out ), but that I was - amount '' delinquent in my payments, and that amount increased each month. So, I am now in a position, when I 'm repaying a loan under a new agreement, but it 's being reported delinquent under my old mortgage loan number. CCO apparently is trying to destroy my personal credit on an on-going basis, but it 's also destroying my ability to obtain business credit where I have to be personal guarantor. In fact, - - - closed - of my business credit card accounts after reading the negative information that CCO 's derogatory reporting.

RBS Citizens customer in Maryland
Sep 21, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
In progress

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