JPMorgan Chase Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

JPMorgan Chase Mortgage department,

Other mortgage Loan modification,collection,foreclosure Kentucky

I received a letter from the Mortgage Banking Executive Office on -/-/-, and at that time were in settlement negotiations with the attorneys on my case for JPMorgan Chase, which I have been in since -/-/- or thereabouts when an Agent for Chase called and asked if I would do a deed in lieu of foreclosure. As Chase is represented by counsel I felt I needed to obtain authorization from their attorney to discuss this type of matter with them. At that point I contacted their attorney of record and she gave permission for me to discuss this with Chase. My divorce attorney sent and email to the attorney offering to settle the foreclosure action for a deed in lieu. The attorney for Chase sent back and email asking if - - would sign. My divorce attorney said yes on -/-/-. We did not hear back from the attorney and on -/-/- in a court hearing they moved for and were granted summary judgment against me. - of the basic defenses in my case was that no loss-mitigation was ever offered to me. Pursuant to - - - - - v. -. - failure to comply with loss mitigation procedures


- pool. On -/-/- Chase 's attorney informed me that they reason they did the summary judgment was the investor denied the deed in lieu '' on -/-/-. Throughout this entire court matter JPMorgan Chase has represented itself as the owner/servicer. I was unaware of any investor in this matter that had a legal right to deny loss mitigation or settlement. If this investor '' is the true party in interest, why were n't they before the court in the foreclosure action? The investor was n't - as I have spoken with them and I am in the process of filing a formal complaint with them to deny the guaranty on the loan and have my $2900.00 that I paid for that loan refunded to me as the servicer for the loan did not follow loss-mitigation required by the - laws, policies and procedures. Banks have a right to collect the amounts they owe, but they also have an obligation for good faith and fair dealing outside of and in court actions.

JPMorgan Chase customer in Kentucky
Sep 19, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase handled their complaint

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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