M&T Bank Consumer Loan Complaint

M&T Bank Consumer loan department,

Vehicle loan Managing the loan or lease New York

Recently I learned of a problem with our - 2015 car payment. The loan is serviced through M & T bank out of - NY. The problem they say is that I did not make it. Normally I make the payment in my local branch and call it in. For -/-/- I went in and took care of the payment at my local branch office Normally I go to the branch and have them take the payment from my checking. In -/-/- I made my payment over the phone still unaware that there was a problem with - 2015 payment with a live person. Shortly after making my - payment my spouse told me she received a message from the bank about this loan. Knowing I was current I did not call them back until -/-/15. Per this call I was advised there was nothing wrong and even talked about a pay off amount because the vehicle is all most played off. Going forward thinking everything was fine on -/-/15 we received a letter dated -/-/15 stating a problem with our payment and account. I called the bank quickly and learned they did not have - 2015 payment. Shocked as


-/-/- payment to -/-/- and have applied - late fee 's for $56.00 dollars. I explained that the account has never been late and I was not sure what happened with the -/-/- payment. I also agreed to get it made up. I requested them to remove both late fee 's due to them not telling me when making my - 2015 payment over the phone there customer service rep failed to explain my -/-/- payment was getting applied to - 2015 payment. I explained this was wrong for them to do without telling me and also advised on -/-/15 was told everything was fine. They admit no wrong and could see it noted on the account I called on -/-/15. M & T refused to remove both fee 's. I feel I have been treated unfair and unjust. The bank mistreated me because they did not inform me of the problem when making my - 2015 payment I incurred a - late fee 's. The Supervisor that I spoke with on -/-/15 admits they are not responsible for miss-informing me on -/-/15 everything was fine. I have the name and employee ID of the Supervisor that refused to remove both late fee 's