Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations Tennessee

Bank of America did not properly credit my account with a telephone payment. My payment was made on -/-/15 and my account was not credited until -/-/15 and only after I made at least - phone calls and scheduled a meeting with my local branch. During the 2 week period I was seeking resolution :1. I had to endure long hold times. 2. I was treated by rude customer service reps, including - supervisor who told me to stop calling or I would just delay the process. 3. At least - calls were disconnect so that I had to start the process over again. 4. I got calls and e-mails advising that my account was overdue. 5. A hold was put on my account, a fact that I discovered when I tried to use my card and was told by the clerk at the point of sale that my card was declined.