Bank of America Credit Card Complaint

Bank of America Credit card department,

APR or interest rate California

To whom it may kindly concern : I have a credit card account through Bank of America. This past cycle, my bill payment was 10 days late ( due -, -, 2015 ). I had a health emergency and ended up in the hospital. I can send you documentation to support this claim if you wish. I do not dispute the fact that my payment was late, however, the reason was beyond my control. My account is now current. The issue I have is, I received an letter that my APR will be raised to a Penalty APR '' at - percent because of this - late payment! With this exception, I have never had a late payment with this account, whatsoever, or any others in my credit history. The hospitalization was completely outside of my control. I made the payment as soon as I was physically able. I would also like to add, I attempted to pay my bill online a few days early, but Bank of America 's website was down for scheduled maintenance. '' The next day, I went to the hospital, so this is at least partially their fault. Any help or advice you could provide with this matter would be greatly appreciated. Thank you, - -