Sentry Recovery and Collections Complaint

Sentry Recovery and Collections, Inc. Debt collection department,

Other (phone, health club, etc.) Communication tactics Frequent or repeated calls Ohio

I could not find a reason in the drop down window however, this is regarding my attempts to set up payment arrangements with a debt collector. On - - 2015, I pulled my credit report due to a Statement of Reason I received from the Consolidated Adjudications Facility regarding my security clearance. I contacted - the creditors, Sentry Recovery and collections. I spoke with - - on - - 2015. During this conversation, he requested that I pay at least $1000.00 down before he could set up a payment arrangement with me for the - accounts his company holds. I told him that I could not come up with that amount and I would have to call him back. I was referred by my command to seek the assistance of a financial counselor -. On - -, I spoke with my counselor and she attempted to reach - - three time. Two times, messages were left. I returned to see my counselor on - - to attempt to contact - - and again we reached his voicemail. On - - 2015, I returned to see my counselor and this time she made contact with - -. She explained that I

him that he was obligated to entertain a payment arrangement with me and that if he did not, I would be contacting the CFPB. He changed his demeanor and requested that we submit by fax a request to begin a monthly payment plan. I did this and the fax was sent and received by his office on - - 2015 -. I have again returned to see my counselor on - - 2015, as it has been 7 days since I faxed the request. He has not responded. We attempted to contact him and reached his voicemail and she left a message.