Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting California

I have a adjustable home mortgage with Wells Fargo. I decided to refinance to lock in a more affordable, fixed rate. I went to my local Wells Fargo branch to get the process started. After running my credit, I was denied pre-qualification because of erroneous reporting of numerous late mortgage payments and a balance with about a $300000.00 difference on my actually balance. I contacted Wells Fargo about the situation numerous times and got a variety of experiences:1. The representative looked at my current payment history for the last few years and noted that I was never late and confirmed my current actual balance but offered no help to fix my credit. I was told the reporting is automated and there is nothing anyone can do. 2. The representative could not find my mortgage account after I provided my account number, social security number, property address and phone number. I need to refinance before the rates go up and Wells Fargo has done nothing to help me with the erroneous reporting in my credit report.