Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations Oregon

Years ago I used my Bank of America card to keep my - year old mother in a nursing home. The balance soon grew very large. After she passed away I began to repay BofA a larger monthly payment. I did pay monthly $500.00 a month and - or - times I payed BofA $1000.00 a month as they requested, to get the balance down. This was very difficult, so I reached an agreement with them to pay $ - monthly I did this automatic payment for about two years. About 6 or 9 months ago I noticed the $200.00 was not being taken from my checking acct. I called BofA and was told my acct. was written off and it was sent to collections. I told them I would have happily continued sending them $200.00. They did not contact me in anyway that to say the payments were schedule to stop. I asked what could I do. They said


acct. and placed my acct to collections without a tele. call, nor an email, or a letter to give me a chance to continue making payments. This lack of common courtesy to me by sending my acct to collections was wrong, and costs me a lot in higher interest rates throughout my life. I am - years old and do not have a lot of years to wait 7 years for them to remove the Sent to collections ''.