Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations Florida

I used a Bank of America, - card - months ago to purchase a plane ticket, reserve a rental car, and to reserve a hotel room -. The following day I was told my card was used for fraud and they cancelled my card and would sent a replacement in - days. After - month I contacted them and said I had not rec 'd the cards. They then told me I had to call. I am presently in the - and my address is in -. The first person I spoke to said he would send the cards overnight to me in the -. It was a Collect call, but I ran out of time before I gave him the address here. When I called back I spoke to - different people, with each it got worse. Now they said I have to call their Credit Dept., by now I have spent more than $100.00 on phone calls. I tried their message center, that is worse, I keep getting a form letter and told to call. Now I asked for my monthly payment amount and balance, because it looks like I 'm not getting a card. I still get no answers to my questions.