New American Funding Mortgage Complaint

New American Funding Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

This is now the - complain I am having to file in an attempt to collect escrow monies from this Company. Our house burned down -/-/14 an insurance settlement was issued to myself and my husband and as we had a loan on the property the funds were forwarded to our mortgage company to be held in escrow for repairs. The house was completed the end of -. We refinanced the house to another mortgage company on - and the loan at new american funding was paid off -. We still hand funds in the escrow account and I spent over an hour trying to get them to send me a check. I was told that unless I sent them the final bill from our contractor the file would not be complete and it would likely be denied. I asked them why they felt they needed that information given my loan with new american was paid off. They were unable to answer this. I then received a check on - payable to myself and a company Called - -. I have never done business with said company. This check is useless to me, I can not get an endorsement from a company I have not worked with. But most troubling to me is all other checks have been issued to me and there is no reason to add anyone else 's name to this check.There are no liens or judgement that would require this. Wether I have or have not paid my builder is of no bearing to New American as my loan is paid off. I am so disgusted that I have to continue to fight and spend hours of my time to simply get funds that are mine. Not that it matters but as of - the builder had been paid in full.