Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations California

Back in - of 2014 I contacted Bank of American in regards to - payments I made. I made a payment in -/-/- and then the following month in -/-/-. I was told the payment was - days late. I am very upset because I been a loyal customer with Bank of America for - years and I have never been late on my credit card bill. And I always pay my bill before the due date. They did nothing to help me and they told me I was late. I told them I was not I asked them if they could remove they late fee or reverse it and they told me no. As a loyal customer they should have done it anyway. I have an excellent bill history with them and they did nothing to help me and were very rude as well.