Bank of America Mortgage Complaint

Bank of America Mortgage department,

VA mortgage Application, originator, mortgage broker Puerto Rico

We 're in the process of buying a house in -. We 've lived most of our lives in -, but unfortunately had to make the decision to move because of health related situation. We started the application process on - -, we have submitted all of the official documents that were requested by the loan processor as well as the ones that were requested by the loan originator. Some of our documents are in -, but the associate who was the originator of the loan assured us that that would n't be a problem because they do have - speaking employees and that she used to work in - - for the bank were we had our bank account. By the beginning of the loan application we set - - as the closing date. The mortgage was being handled by an associate since the beginning of the application, and about a week an a half ago, it was changed without notice. This new associate, which was assigned to the loan process because he speaks -, have made remarks like the loan process is taking longer because


- Veteran, and asking why after - years living in -, - you want to move to the United States '', in which from what I understand he should ask in a non specific way, and he has questioned even a transaction for $9.00 for a purchase of Chinese food, just to make the process even more difficult to us. Documents are being submitted not only through Loan Mortgage application website, in which he 's in charge to verify and add notes when the customer uploads documents, or in case there 's a specific document needed, in which he has n't update any of the notes he wrote the first time he did, not really letting us know what is wrong with the documents we submitted, or is he want a different document instead, and through the mortgage originator. We have submitted our tax information, social security statements, my retirement pension information, my VA Certificate, and non of it has been enough. We already sent our stuff to - through a moving company and shipped our car, and they told us we would not be able to close on the house today. We have the credit and the assets to cover the loan, and we have even chose and signed the terms and interests on the loan that we want, but we still waiting for them to finish the process. We might even loose the house we 've chose almost a month in a half ago. All of this has been more than tedious.