Bank of America Credit Card Complaint

Bank of America Credit card department,

Other fee Georgia

Bank of America Merchant Services is providing credit card services for my self employed business. They chose to send out a letter that if I did n't respond to, then I was agreeing to services from - for some type of protection coverage. When I realized I was being charged for this I called Bank of America Merchant Services on -/-/15 and was told by - with - - that they would credit my account for this service and credit me for the prior months that they had charged me $19.00. Again, this service that I HAD NOT SUBSCRIBED TO, according to them by omission of responding to a sales letter. When my Merchant Services statement came in this month, they charged me again for last month and had not credited anything from the past charges. I spoke with - at - on -/-/15 and was given an Opt Out Ticket number. I also called - -, VP, Senior Merchant Specialist - and left a message of the problem and to this date I have not received a call back from him. I also called today -/-/15 the BOA Merchant Svcs -, spoke to - who transferred me to -


- nor - could provide that for me. I was transferred to -, a Supervisor @ - and when asking for the credit card regulatory agency he gave me : BOA Merchant Services - Attn Legal Department - - - - - - Mail Code NC- - -, NC -. I also called - - again today, only to be able to leave a voice mail. I request from this CFPB agency that you have Bank of America Merchant Services refund my charges of $19.00 for 4 months and any additional months that they have deducted unauthorized funds from my Merchant Services Account. I request from CFPB that you STOP Bank of America from sending out letters that I am volunteering for services if I do n't respond to their letter '' that I 'm not even aware that they are going to start deleting monies from my account. This is unprofessional, sneaky and unacceptable. I would also ask you to address this with any governing agency to STOP this type of behavior through our judicial system or advise me who I need to contact. THIS IS FINANCIAL HARRASSMENT. THIS IS UNACCEPTABLE. THIS IS STEALING FROM THEIR VERY OWN CUSTOMERS. All three individuals refused to give me the regulatory agency that Bank of America Merchant Services reports to, via IGNORANCE on this knowledge, another sneaky tactic to not have this reported.