Amerisave Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Amerisave Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Indiana

My wife and I applied for a - loan with Amerisave mortgage on -/-/2015. We supplied them with all the information they asked for in a timely manner and paid - $ for an appraisal of the property. Everything was fine untill the rate we locked in at ( - ) went up a quarter point. Then the circus started. They have asked for countless documents which we have supplied and as of -/-/2015 they are still asking for more. Seems they are going out of their way to discourage us from wanting to go thru with this loan. Believe me if I could get this rate elsewhere I would not be writing this and would have gone to another institution. Heres the real kicker. Our credit score is - credit report shows perfect payment history on all loans. Show - in CASH, - in IRAs. They have 3 years of tax records with all schedules, all bank account records sinse - of 2015 and we still are getting a run around. I saved all the emails of all the hoops that they put us thru because to expain it all in detail in this forum would take days.

Amerisave customer in Indiana
Jul 15, 2015

* Source: CFPB Complaint Database

Amerisave response to complaint:
Closed with explanation

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