SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Florida

During a recent approval process for a mortgage from a Colorado lender, a credit report revealed that SunTrust listed a -/-/- former mortgage, unrelated to me of which I will explain, as Foreclosed. This home was clearly awarded in a divorce settlement ( court document provided and highlighted ) -/-/- where former spouse was to ... receive sole and exclusive ownership ... '' would be


holds the Husband harmless from any liability associated.. '' Furthermore, a Quit Claim Deed ( document provided ) was signed to former spouse -/-/-. Not only do these documents absolve me but most convincing is a letter ( document [ s ] provided ) dated -/-/- pleased '' to reference the loan paid-in-full '' by SunTrust 's Lien Release Department accompanied by the Payoff Department 's notarized Release of Mortgage document. Despite these clear documents SunTrust states in a letter today that we determined the account is being reported accurately to the consumer reporting agencies and will continue to be reported in the current manner. This is preventing me from acquiring a mortgage loan and is willfully wrong. Please help.