ACS Education Services Student Loan Complaint

ACS Education Services Student loan department,

Non-federal student loan Dealing with my lender or servicer Oregon

Following the complaint I filed last month ( Case Number - ), - - of ACS stated that on - -, 2015 $12000.00 was deposited into my bank account electronically. First, no funds have been deposited into any bank account I control. Upon discovering this, I have made repeated calls and emails to ACS and - - for over a week. Thus far, none of them were returned. By calling the main line, however, I was able to speak with a base level customer service employee who informed me that the $12000.00 was sent to an account with - - -. I have no - account on file with ACS, the - account I once had was closed a long time ago and all references were deleted from my end of their system in -/-/- and updated to - - -. I do not know why ACS sent the funds to -, nor do I know who currently is holding those funds, but I do not have any accounts with - and can prove that fact. Consequently, no funds have been returned to me, despite - - 's claim that they were. Second, I did not authorize this transaction. In


refused the refund or, at the very least, informed him of the proper place to send the money. Third, I have repeatedly called - - and the Resolution service of ACS and no one has returned my calls. I have also emailed them and have received no responses. The only success I have gained is with base level customer service, but they are unable to help me and were merely able to inform me that the money was sent to - - -. As it currently stands, it appears that ACS has taken $12000.00 and it appears they have no interest in even discussing the matter with me directly. Surely, if this remains uncorrected it must be a violation of civil and criminal law. I ca n't imagine you can simply seize over twelve thousand dollars without any repercussions. There must be some form of fiduciary duty in play with regard to the payments that I had already made to them. I can not imagine that ACS is allowed to erase past payments without authorization, and then send that money to a random - account.