Platinum Home Mortgage Corporation Mortgage Complaint

Platinum Home Mortgage Corporation Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

My home mortgage was transferred to - ( Platinum Home Mortgage ) effective -/-/2015.I was notified in - -, but I have yet to receive a welcome package or payment coupon book from the new lender. I have struggled to figure out where I 'm supposed to send my house payment and how to pay it online. Previous to the lender transfer, I always made my home loan payments online and on time. Today, I was able to find the new lender website through my own research ( www.phmc.myloancare.com ). I very well could have mailed a check to their address in -, Virginia, and it would have been received prior to -/-/2015 - when a late fee would have otherwise been assessed ). I opted to pay online after I confirmed my account appeared to be transferred to the new lender. While processing the online mortgage payment, I was forced to use the one-time payment option as the lender determined my mortgage was past due ( even though they would only assess a late fee if payment was not received by -/-/2015 ). As such, I was forced to pay a $5.00 penalty for paying - days after the due date of -. Otherwise, I would have setup auto-pay and been done with the transaction. I resent being penalized for making my house payment on time. It might only be $5.00, but multiply that by - of people every month and that 's quite a chunk of passive income. I believe this is an unfair business practice and the lender should be prohibited from assessing such fees, especially in the process of a mortgage transfer over which I had no control.