Bank of America Credit Card Complaint

Customer service / Customer relations

Bank of America Credit card department,

Customer service / Customer relations Wisconsin

I signed up for a credit card via - -. Once it came in the mail I was not happy with the terms so I did NOT activate it. I latter received a bill for $75.00 dollars to cover an annual fee. When I called to complain they told me the card would be cancelled and I would not have to pay this 'fee '. This month I got another bill for for the same $75.00 + interest. When I called to complain they told me it was a bank error and I would not be responsible for the account. Remember, they said that last month. Unfortunately the liars put a mark on my credit score. Are they kidding?! I did n't activate the card! They told me the first time I called this account was closed ant that I would not be charged. I am disgusted that my account is labeled delinquent. Then they told me this issue with my credit could take 60 days. I told them this is unacceptable. I cancelled this card that was never activated. Will this company be investigated? I do not believe this is fair business practice.

Bank of America customer in Wisconsin
Jul 06, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with non-monetary relief

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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