Fifth Third Bank Bank Account Or Service Complaint

Fifth Third Bank Bank account or service department,

Checking account Using a debit or ATM card North Carolina

On - -, 2015 I deposited $200.00 into the Fifth Third Bank ATM on - - - -, in -, NC -. During my deposit the ATM shut down while taking my money. I immediately went into the bank and explained what had occurred to the bank manager. The manager stated that the bank would give me a provisional credit in the amount of the deposit, which they did within the next business day. However, on - -, 2015 I checked my balance and found that the bank had debited back out the same amount. I called the Dispute Resolution Team at - and was told that someone would give me a call. I received a call from the Dispute Resolution Team Member ( - ) on - -. He stated they would view the video tape from the ATM during the time I made the deposit, and if it was observed that I was making a deposit into the ATM, then I would be again credited money back into my account. He stated I would receive a call back within - hours, which would have been today, - -. I still have not received a return call.