Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Other mortgage Application, originator, mortgage broker California

Around - 2015 I decided to refinance my property. My current mortgage company was not being responsive so I began working with QuickenLoans after seeing some of their advertisements. I spoke with one of their client agents ( - - ) who promised that they would be able to close within 45 days. The promise of the 45 days combined with their advertised success rate of 95 % is why I chose to go forward with them. I began the process -/-/2015, sent them all of the required information. I was n't getting any communication so I went to the website to check the status. Each time I went to the website I would get a call from an agent assuring me that We are almost there ... '' and asking for more information which I would provide. This went on, back and forth, them asking for more information, me providing it and getting empty reassurances week after week. The 45 days promised came and went. 20 more business days later, they finally sent out the notary with the contract. She asked for my ID and the name on the contract did not match so we could not close. All that time and information exchanged and the QuickenLoans agents still could not get the simplest thing right. That was the last straw for me.