RBS Citizens Prepaid Card Complaint

RBS Citizens Prepaid card department,

General purpose card Unauthorized transactions/trans. issues California

I put $300.00 on a prepaid credit card and only spent on a purchase with - in the amount of $10.00 and - purchases of $1.00 each with Silhouette. I went to use it again in 2015 and checked my balance and there was no money left on the account. There were - transactions that I did not make to a - - - in - - - CA. I do not even live near - - - or shop in the vicinity. I filed a complaint and sent them the receipt for the card that the - 's - where I purchased it in - - was so kind to give me. I then received a letter stating that they had no response from me and that the transactions appeared valid. They then closed my case even though I attempted to communicate with them by Fax several times. They have never answered any of my faxes. I have not tried to reach them recently since my husband was very ill and I was unable to deal with this problem. But I am now trying to get help to make some attempt to resolve the matter. I do n't believe the credit card company made any attempt to investigate but is just keeping the money and making it difficult to communicate with them. Sincerely, - -