HSBC Consumer Loan Complaint

HSBC Consumer loan department,

Vehicle loan Managing the loan or lease New York

Good morning, I bought my car in 2011. We pay - dollars in cash. Registration When I had no knowledge that the words ' 'one lien Recorded ' meant I owed money to the bank. My - is not good now, and at that time was worse. I sold my car - days ago as litter, they paid me $250.00, and the person handling the crane said I owed money to the bank. The data take my license, and I explained that I had to communicate with the bank. Try every possible way and I could never reach anyone. For this reason it is that I present this complaint and let me know what else I can do. I not owe money and I would like to clean that my recod. I would like to add that I never received any letter from the bank in - years. Thanks and could please answer in -? I would greatly appreciate it.