Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Other mortgage Application, originator, mortgage broker Massachusetts

I submitted a request to get refi-mortgage options and was called by Quicken Loans on -/-/15. The same day the loan was setup. I had said that I wanted a 30 year fixed with $0.00 at close and $0.00 out of pocket. I was told from Quicken Loans representative that it could be done and began delivering information that they requested of me. By -/-/15 they had all docs and was sent to underwriting. Over a month went by and then I received a call from QL stating that I would need to bring bring money to close. ( approx - ) I began asking how this could happen and explained to them that was n't our deal. I was told that I could step away from the refi in which I explained that rates had moved and I could not get the same deal with another mortgage broker. ( I was offered the same deal at the start of this process with another mortgage broker but went with Quicken Loan after they said via email If I commit to there company right now they could do the same deal '' ) Now I am stuck with a deal which much different than what I was told with a higher interest rate/monies atclose and QL loan appears that they did nothing wrong. Even though they said they made a mistake as all of the calls are recorded. It appears that they bait and switch you and use predatory practices to get you in the door. I think its very unfair and that they have no integrity. I have some email communications that I cant save down from my yahoo account. Please let me know and I can forward them on.