Bank of America Credit Card Complaint

Bank of America Credit card department,

Other fee Maryland

I called to activate my Cash Rewards ( chip ) card on -/-/- and was assisted by - ( I do n't recall if I asked his name, I learned of - 's name from - who I spoke with on -/-/- ). I do n't remember why I mentioned to him I was going to - and he offered to place a travel exclusion on my card. He also told me if I use the card in - I will not be charged foreign transaction fees. '' I thanked him for letting me know as I initially planned on using my - card but, now that you told me I wo n't get charged foreign transaction fees, I 'll use this card instead. '' He also told me if I needed to call while in -, I can call toll free. To make a long story short,


then they will be credited back. I did n't call to verify since I did n't want to be charged for the phone call by my cellphone carrier nor by the resort where I 'm staying. When I got back from -, I checked my account to make sure all charges were accurate and then called ( not sure of the date, -/-/- or -/-/- ) to inquire about the foreign transaction fees. I told my story ( about being told I was not going to be charged foreign transaction fees ) to the associate ( forgot to ask his name ). He told me my other card, the Travel Rewards card does not charge foreign transaction fees. I told him the Travel Rewards card was not discussed when I called to activate the Cash Rewards card. I asked to review the call. He proceeded to tell me the foreign transaction fees charged only totaled to $20.00 '' - it 's actually $40.00! He told me someone will call me back in 2-3 days. After not hearing from anyone, I called back on -/-/- and spoke with -. I told him I was following up on my dispute and, to my utter dismay, I was told there were no notes regarding the dispute nor the call I made. He apologized and informed me that he asked his Manager if he could refund the fees however, was told no '' due to the lack of notes. He told me not to worry as he was placing notes as we speak. Again, I was told to expect a call back in 2-3 days which did not happen. I called today, -/-/- and spoke with - different associates ( every time I was transferred '' I was told I needed to speak with someone in Disputes but I always ended up speaking with another Card Customer Service Rep ). All - associates told me there were no notes on my account about my previous calls!!! Unbelievable and very frustrating!!! -, the last associate I spoke with today told me he 's not able to refund the foreign transaction fees. He said I must have misunderstood since my - Rewards card does not charge foreign transaction fees. I told him that when I was activating my card, the Travel Rewards card was not discussed. He then told me I should have known from the terms and conditions of the card, I said I understand however, I did n't think about that and after being told I was not going to be charged. I believed what I was told and feel I was deceived so I 'd use my card. I asked for the name of the associate who activated my card/placed a travel exclusion on my card, he responded that my card could not have been recently activated ( must be three years ago '' ). I had to explain I was mailed the Chip card thus the activation. I asked for the call to be reviewed, he said he said he 's not able to review the call nor does he know who 's able to review the call. He further stated that he already sent a feedback regarding my experience. I asked if all calls are recorded and he said yes '' so I asked for call review.