Mortgage False statements or representation attempted to collect wrong amount
Ditech Financial LLC Debt collection department,
Mortgage False statements or representation Attempted to collect wrong amount Maryland
Back on - -, - I took out a mortgage for 30 years with - - Mortgage with it being transferred to Green Tree around - -, -. The first 10years/120 are Interest only at 5.5 % with the rest of the loan, 20 years/240 months an Adjustable rate. On - - the - change date of the Mortgage has the rest of the loan based on the current Index for the one-year-LIBOR rate. The Note Holder calculates my new interest rate by adding 2.250 % points to the Current index, then round the result of this addition to the nearest 0.125 %, subject to the limits of no less than 2.250 % and no greater than 10.500 %. Then the Note Holder then determines the amount of the monthly payments for that year that would be sufficient to repay the unpaid principal of what I am expected to owe at the Change Date in full on the Maturity Date of - - with limits on my interest rate would not be greater than 10.500 % for the first Change Date. Thereafter my interest rate would never be increased or decreased on any single Change Date by more than 2.000
- -. Green Tree Servicing LLC did send me a document with the New Rate which I received just after - -, -. The information on that document has correct and incorrect information ( please see attachment - ) Monday, - -, - I received my statement for - - with the amount I owe of $22000.00 and that it is due by - -, - and it still had my old interest rate of 5.5 %. The next day, Tuesday, - -, - I called Green Tree and asked about the errors of $22000.00, the old interest rate of 5.0 % in - 's statement, and the errors on the change document. After checking with the supervisor I was told that they have to investigate. Friday, - -, - I called Green Tree Servicing LLC back since I had not heard from the supervisor like I was told. This time I spoke with - and brought her up to date. - did see that I had called in Tuesday, - -, - and told me she was now putting it in for a review/investigation. I asked her was n't that already in the notes and she said all that was in the notes was for a supervisor to call me back. I was asked this time to Fax the information I had which I did this same day to the number provided. Since then I have kept in touch with Green Tree. Monday, - -, - I called asking for an update on the investigation and I was told that they had sent out a letter - -, - stating that the accelerated payment of $22000.00 was incorrect and that my interest rate is 3.000 %, also they said that my credit report is correct and if it is not to send the information to them. As of - -, -, I have yet to receive the letter sent - -, - and that for the credit report information, Green Tree Servicing LLC got it back on - -, - ( Faxed ) and - -, - ( Sent to them ). I have received a letter stating they are investigating, but I have yet to receive the letter sent back on - -, -, stating that the information of accelerated payment of $22000.00 was incorrect and that my interest rate is 3.000 %. Attachments : *CFPB_Full_Letter ( Too much to enter online ) Letter Faxed to Green Tree Servicing - - by Certified Mail to Green Tree Servicing LLC with return - Faxed and - - - - New Info ) -
Ditech Financial LLC customer in Maryland
Jun 25, 2015
* Source: CFPB Complaint Database
Ditech Financial LLC response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.ditech.com/ |
Phone | 800-700-9212 |
https://www.ditech.com/contact-us/home-loan-specia | |
Address | 1100 Virginia Drive Suite 100A Fort Washington PA 19034 |
Ditech Financial LLC | |
Ditech Financial LLC |
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