RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management New York

We moved to a new neighborhood and got a letter from Citizens Bank offering a - dollars direct deposit checking account bonus if we make another any deposit within 45 days after the first opening deposition. I went in to a local branch. A rep there helped me to open an account, and enrolled me with an overdraft insurance ( - bucks ) without even telling me, and charged - dollars maintanence fee each month since I did not deposit enough money the - time.Ane he gave me - dollars for opening that account. And then I went in a few days later to deposit enough money so I could be waived for - bucks for maintanence. The rep promised me to credit me back that - bucks, and the - bucks after I told him I do n't want that. After a few months, I checked my account, and found the - total bucks were never credited back to me. I called the rep, he promised to refund me again. Again after a couple of month, I contacted him the - time. He promised to do it again. As of today, it has been more than 7 months after


credited me that - bucks he should have never charged. But he did not give me that - bucks. The reason he gave me is following after he talked to someone on the phone : The - dollars opening bonus he gave me cancelled out my - bucks bonus!! I said why do n't you cancel that - bonus and let me have the - bonus then. He said that is a done deal and he can not change it. I clearly showed him the - bonus certificate when I went to open that account!!! I guess that is how citizens bank honor their opening bonus. A very disappointing experience from me.I almost lost - bucks instead of getting -. What a joke.