Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Other bank product/service Using a debit or ATM card Georgia

The reason for this letter is to inform you on the amount of time it takes to get a response on a dispute. On -/-/-, an unauthorized transaction took place on my card while I was in church. On -/-/-, i noticed this transaction on my account. I called and spoke to a Regions Banker and I was told that I could not dispute it until the money was no longer pending. -/-/-, transaction is no longer pending, so I called back to dispute the transaction. I was interviewed over the phone. I was also faxed over documents to sign and return. I returned the documents the same day. I was told that it would take - business days up to - business days. I called back on -/-/- and was told by a Regions Banker I 'm sorry that you thought it took - days '' ... In addition to speaking to over - Regions Bankers in a - week period, I 'm still coming up with the same answer,


It can take up to 10 business days ''. Please hold for - minutes ''. - -, there are no notes in the system, your dispute is still pending '' ... After - weeks. I 'm still empty handed. I received a letter in the mail that told me to return the information within - days of filing my complaint or my request will be dismissed. After looking over the letter, I realized that these were the same questions that I have already answered. When calling this past weekend, I was told that your office had not received the information that i faxed over on -/-/-, and then again on -/-/-. When I was adamant about returning the documents, the representative finally put me on hold again. She came back to say ask, What time did - fax the information ( on -/-/- )? She locates the information that I initially faxed on -/-/-. I was then told that it 's being expedited, which i 'm not understanding because I have already reached my - business day. The representative old me to give an additional - business days ... This has been the biggest inconvenience for me. I had to spend additional money to rent a car and borrow money to compensate for the money that should have been in my account. Your policy on disputes is the worst that I have EVER encountered. The communication with the customer service representatives and your fraud department is awful. Your bank locations and ATM 's are a huge inconvenience and this has really pushed me to close my account and go elsewhere. I am passed disappointed in the customer service and your policy for my situation. This has literally had me scrapping up change. As of Friday, I had a utility disconnected because I have yet to receive my $150.00. This disconnection also comes with a $75.00 re connection fee.