RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Ohio

Describe what happened so we can understand the issue ... I - - have been fighting with my mortgage company CCO Mortgage loan # - help me with a loan modification for over a year. CCO Mortgage has kept asking over and over again for the same documents that I have kept faxing them. The last request from them to complete a file was a quick claim deed that I had to struggle to get from my ex husband that I had to hire an attorney to help me get that last requirement. I was finally able to get a quick claim deed which I faxed over on - - 2015. I called back a week later and CCO Mortgage like always claim they have never received it so I refaxed it - more times on - - 2015 and - - 2015 and - - 2015. CCO Mortgage Finally said that they have received the package and Per - @ CCO Mortgage said the file was complete and going into underwriting to see what options are available to help me keep the home I love and adore. I called today to get an update and they advised me that the file was kicked out of review because of some 37 day rule I have never heard of. I did everything they asked have sent every possible form to them you can imagine and this is the treatment that I receive from CCO Mortgage its completely unfair and I deserve the right to keep my property.