Community Choice Financial, Inc. Payday Loan Complaint

Can't contact lender

Community Choice Financial, Inc. Payday loan department,

Can't contact lender Texas

I initiated contact with the lender to set-up a payment. My account is past due b/c I lost my job, and am unable to make a payment. When I contacted them, I attempted to set-up a payment for Tuesday, - -, 2015, when my unemployment benefits are made available to my account. She began harassing me - asking me for the balance of my checking account ; asking me how my account has $0.00 available instead of a negative balance ; then telling me that i 'm giving her orders. Despite my attempts to set-up something to make good on the loan, I was unable to speak with someone who would work to resolve this issue with me. I believe harrassment of this type with borrowers is unfair, and that when borrowers who are trying to fulfill their obligations, despite their unfortunate circumstances, should not be subjected to this kind of bashing.

Community Choice Financial, Inc. customer in Texas
Jun 18, 2015

* Source: CFPB Complaint Database

Community Choice Financial, Inc. response to complaint:
Closed with explanation

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