First National Bank of Omaha Credit Card Complaint

First National Bank of Omaha Credit card department,

Application processing delay Florida

On - occasions -/-/- and -/-/- First Bankcard, -. - -, - - - charged my account a late fee plus interest and then revolving account interest the following month for payments that were sent via on-line banking and received by First Bankcard on or before the due dates above. I always pay 100 % of the balance due each month. In the first instance for the payment due -/-/-, First Bankcard credited my account for the late fee and interest when I provided evidence that the payment was deducted from my on-line checking account on the due date, but not posted to their system until the following business day but they have not credited the interest charged the following month ( statement dated -/-/- ) of $38.00. More recently, the same set of events occurred on -/-/- and involves a $26.00 late fee, $71.00 interest in their statement dated -/-/- and an additional $62.00 in interest on their - statement. First Bankcard Customer Service - refused to credit the - fees and interest because they had already done this for me once - without regard to the fact that they obviously have a cash posting problem since this has


if they had received my letters. The response was that there were no notes on my account as to the letters or who may have them or if any action was being taken to correct the billing on my account. I have discontinued using the First Bankcard - card and have left a balance of $190.00 on the account the represents the erroneous late fees and interest mentioned above and have advised them that I will not pay for the fees or for any late fees or interest going forward. I have used credit cards from various banks for years and have been using on-line banking since the middle - 's and have never had this happen once. This has happened at First Bankcard - in the - months. Probably happening to more people than just me - concerned that they are making money by not posting payments promptly when they are received - and then refusing to credit the late posted payments. In both cases, the payments were posted the next business day following the due date. I actually began scheduling the payment to them - day in advance of the due date since the -/-/- incident to provide more time for them to post the payments. The -/-/- ( a Friday ) payment was actually scheduled in my on-line baking account to be paid on -/-/- ( Thursday ) but was not posted by First Bankcard until -/-/- - Monday. It was sent by my bank on -/-/-.