Monterey Financial Services, Inc. Payday Loan Complaint

Charged fees or interest I didn't expect

Monterey Financial Services, Inc. Payday loan department,

Charged fees or interest I didn't expect Washington

I took out a loan for $490.00 for furniture. The advertising at the store said 90 days same as cash financing. '' Wrong!! They said it would be $550.00 over 90 days and they would charge me an extra $15.00 to make that - even payments. When I asked how much it would be to pay in full that day ( 5 days later ) I was told it would be $540.00. Then I was told it would be $530.00. Then after spending 45 minutes on the phone when them and exchanging many e-mails asking where these fees were coming from they had a supervisor look into it '' and I 'm now paying the original amount plus a $25.00 service fee. They have been deceptive from the start and just try to get as much money as possible out of people. Now that I 'm trying to pay it online ( for an extra $10.00 charge ) there are more issue and if I call to pay it there 's another $15.00 fee.

Monterey Financial Services, Inc. customer in Washington
Jun 16, 2015

* Source: CFPB Complaint Database

Monterey Financial Services, Inc. response to complaint:
Closed with explanation

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