GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Billing disputes Texas

-/-/2015 I received CareCredit preapproval - for expected dental work which I was advised could present letter with - forms of ID to any dental provider.-/-/2015 I booked a free consultation -. I was given only - plan of treatment estimated $- Advised - dental office I need to discuss with husband prior to commitment. Was advised by - of need to make down payment on date of starting any work, that is when I showed him my preapproval which he took a picture with his phone and went to the computer and raised the credit line to - without my approval.


I - notified Care Credit by phone -/-/- of the charge not authorized but agreed to call back after talking to dentist to request he reverse the unauthorized charge which - refused to do, so on -/-/- I filed the unauthorized charges dispute with Care Credit and again on -/-/- asked - to reverse this charge for services not received and also requested he reverse fraudulent charges to my insurance company. All of which he refused.The folloup visit after the -/-/- free consultation was on -/-/2015 - upon checkin was asked for down payment, advised would not make down payment for prior estimated plan as did not approve and arrived early to discuss other optionsWas advised - to go ahead with - procedure - and would fully discuss new treatment plan and understand all charges before left dental office that day. Did not happen.- miscellaneous other work which I never understood or received any explanation of charges for even though I called several times between -/-/- and -/-/- and was only advised could make an appt on -/-/- to speak with - as he was only - authorized to discuss my treatment and charges and was out of town until -/-/- despite he filed claims -/-/- and -/-/- (very hurriedly) as he knew I did not approve of the preestimate given -/-/- .- would not discuss alternate plan on -/-/- stating it would cost additional - to make any changes to plan.- has now presented to CareCredit - stating offer to refund $- and that $- is for services rendered which are absolutley false. Only work I can confirm is a - estimated on original pre-estimate of $- -. He has fraudently been reimbursed by my dental insurance $- for $- charged for Free Consult and - never received all part of the preestimate I did not approve or go back for. CareCredit states they have to go with Dentist charges even though I did not authorize the charge as they presented a signed receipt(I believe forged) and statement of services. When asked how I can complain about their inability for a fare dispute process they told me to google it or go to BBB that - Care Credit did not have to give me who to further dispute against Care Credit with.