PayPal Consumer Loan Complaint

Installment loan Managing the loan or lease

PayPal Consumer loan department,

Installment loan Managing the loan or lease California

I opted to use PayPal 's BillMeLater - - months interest free - to purchase a refrigerator. PayPal subsequently provided a bill showing no payment due. However, on the - bill showing a payment due, they had already rolled the entire - months of interest into the balance due. Immediately upon receipt of the bill showing a payment, I contacted them to clarify that I could pay the balance in full without interest charges. They said I was a few days outside of that window. I asked to speak to a supervisor who told me that he understood my confusion and -. ) asked me to pay the original balance and -. ) asked me to fax a letter requesting the interest charges be removed. I made the payment with him and have faxed the letter - now and although I get an acknowledgment email saying that I should see any adjustment within - days, the interest remains on the account.

PayPal customer in California
Jun 12, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Consumer disputes how PayPal handled their complaint

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
PayPal
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