PayPal Consumer loan department,
Installment loan Managing the loan or lease California
I opted to use PayPal 's BillMeLater - - months interest free - to purchase a refrigerator. PayPal subsequently provided a bill showing no payment due. However, on the - bill showing a payment due, they had already rolled the entire - months of interest into the balance due. Immediately upon receipt of the bill showing a payment, I contacted them to clarify that I could pay the balance in full without interest charges. They said I was a few days outside of that window. I asked to speak to a supervisor who told me that he understood my confusion and -. ) asked me to pay the original balance and -. ) asked me to fax a letter requesting the interest charges be removed. I made the payment with him and have faxed the letter - now and although I get an acknowledgment email saying that I should see any adjustment within - days, the interest remains on the account.
PayPal customer in California
Jun 12, 2015
* Source: CFPB Complaint Database
PayPal response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.paypal.com |
Phone | (408) 967-1000 |
Address | 2211 N 1st St San Jose CA 95131 |
PayPal | |
PayPal |
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