Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Nevada

The loan is the - mortgage/equity line of credit on a home that is currently under contract and ready to close with short sale approval from the -. We have had an approval from the - mortgage - times that has expired due to the - mortgage delaying the process. The - lender has continually stalled, made unusual requests, and changed the contact person we must deal with - separate times making us start the process over each time. The current person we are supposed to work with will not give us an email address and insists the only way to talk with him is by phone, which further delays every aspect of communication since we almost always go to voicemail. The approval from the - in - was stalled by the - asking for another appraisal that had to be paid for upfront by the seller and it took more than two weeks to get an appraiser to the home. We found out later the appraiser was told the appraisal was for a loan refinance and not for what it really was. The - mortgage representative told me that this was all a formality to pressure the first mortgage to give the max they were allowed of $6000.00 due to it being a - - loan. The - mortgage confirmed this and then offered $6000.00 as a max amount, but then the - mortgage decided we had to get another appraisal to satisfy their policies. The Seller, the Buyer, the Escrow company, and the - mortgage are all ready to close this loan immediately, however the - mortgage appears to be purposely making it difficult.