RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Connecticut

CCO Mortgage - Citizens Bank collections department has been calling me - times a day for the last week. My account is up to date, and I have never been late on a payment since the loan originated. After talking to - people, I found out that they implemented a new policy to call their customers if payment is not made by -/-/- - even though the grace period to make a payment is until -/-/-. Payments received after -/-/- are considered late and will incur a late fee. There is no way to stop these phone calls unless I do a cease and desist ' letter. My account is in good standing. They have no right to contact me over and over again for payment when I am well within my grace period.