BMW Financial Services Consumer Loan Complaint

BMW Financial Services Consumer loan department,

Vehicle loan Problems when you are unable to pay California

I was behind on my loan and BMW contacted me and said that I needed to make a payment through - - or my car was at risk of repossession. Their employee - - specifically said that once I made the payment through - - that they would not take any further collection activity. I made the payment as requested through - payments using - - on - - and - - and provided my account number to - - using Urgent Delivery in a service that is advertised as the receiving party getting the money in minutes. On - - BMW repossessed my car in complete contradiction of what their collections agent told me. I have requested a detailed account history from them through certified mail and through their secure e-mail service and through their call center and they will not provide the information I am requesting. The forms they sent me during the repossession did not include the information that was required by law and the amounts listed did n't match information on statements. The frequently changed the terms giving me 20 days or 14 days to pay the balance in full or make arrangements. Their agents frequently hang up on you when you try to ask questions and they claim they are not allowed to call you back because they only accept inbound calls.