RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

In -/-/-, I thought I was selling my house on - - and I requested my - installment of my taxes ( Due - - ) be paid early, so I would have less cash to bring to closing as my house is still underwater. Instead, as I found out later, CCO mortgage put a hold on my escrow so the taxes would not be paid. My closing date was changed then finally canceled as the sale fell through. On - -, I spoke to - people at CCO mortgage trying to find out why my taxes were not paid. The - person I spoke to in the tax and escrow department, told me there was a hold on the escrow. The - person in customer service dept. said the hold on the escrow had been canceled on - -. The - person I spoke with in the tax and escrow dept said CCO could not pay the taxes for 15 days ( - - which would have been late ). The last thing I said to her was


have spoken to or emailed at CCO mortgage. 1 ) my request for the taxes to be paid early, was ignored. 2 ) instead of paying the taxes early, they put a hold on my escrow against my wishes. 3 ) The - person in the escrow dept and the - person in the customer service dept told me - conflicting statements about the hold on the escrow. 4 ) the - person in the escrow dept told me it was impossible for the taxes to be paid on time, because it would take 15 days to pay it, which was wrong. 5 ) I told the - person in the escrow dept I would pay it on line. Then 5 days later they paid it. 6 ) Now they tell me I have to go get my money back from the county after when their check has n't even cleared yet. I have never in my life dealt with such incompetence.