Toyota Motor Credit Corporation Consumer loan department,
Vehicle loan Shopping for a loan or lease Texas
In - 2013 I purchased a current year Toyota - from Toyota and at the time of my vehicle purchase I also purchased the tire and oil maintenance plan with an extended warranty also. My tire & oil maintenance plan was to begin after I 've reached - miles on my vehicle. For I was already covered for all of my maintenance work under Toyota 's Care plan up to - miles. After reaching - miles on my vehicle, I attempted to go to - Toyota dealerships to have my car serviced under my prepaid maintenance plan. And I was told that I must return to the original dealership that sold me the vehicle in order to have my service covered for free. so I paid out of pocket for the maintenance service. So on my next service visit I went to my home dealership and that 's when I was told that the prepaid maintenance plan that I purchased expired at - miles. I was very upset and disappointed to find out that I was a victim to fraud by the dealership and sold a maintenance plan in which I was already covered for by Toyota Care up to - miles. After several attempts to resolve this issue with Toyota and - Administrators in which I was asking them to reactivate my - year plan starting from today and with my current miles, I did not receive any resolution. I was told there is nothing anyone can do to assist me. Now I am asking for the help of Consumer Financial to resolve this issue by activating my 2yr/ - miles prepaid maintenance from today and with my current mileage.
Toyota Motor Credit Corporation customer in Texas
Jun 01, 2015
* Source: CFPB Complaint Database
Toyota Motor Credit Corporation response to complaint:
Closed with explanation
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