Red Rock Tribal Lending Payday Loan Complaint

Charged fees or interest I didn't expect

Red Rock Tribal Lending Payday loan department,

Charged fees or interest I didn't expect Florida

Dear Madams, dear Sirs, I took a loan of $200.00 with a fee of $50.00, in total $250.00 from castle payday. I already paid $50.00 on -/-/2015Yesterday I wanted to pay off the rest of the $250.00 but was told they do n't take my credit card and I owe $320.00. When calling collections they told me that every - weeks I will be charged a Finance fee '', which I heard at that point for the first time. They said they would send an HS form so I can fill in my new bank account info ( I closed mine 1 week ago ), but never received that form. I sent - emails to support @ castlepayday.com as advised from their collections department, but have not heard back from them. When signing up for my account I asked the representative - if I will not be charged extra if I only pay $50.00 bi-weekly and he said no, I will only be paying off the amount of $250.00. I told him that I could pay the full amount, but he said that wo n't be necessary. Last week I checked my balance and called, asked the woman on the phone why the - payment of $50.00 does not show deducted off my balance and she said : I should not worry cause I would not see that online. Believe me if I would have known I would have paid the full amount on - -. I want to pay it off and forget the whole nightmare already. Please help! Thank you-

Red Rock Tribal Lending customer in Florida
May 29, 2015

* Source: CFPB Complaint Database

Red Rock Tribal Lending response to complaint:
Closed with explanation

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