GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Louisiana

There is an account that myself and my boyfriend opened in - of 2009. We financed furniture and the limit on this revolving account was $4200.00. We paid on the account for 3 years paying $220.00 faithfully every month. When I recently pulled a copy of my credit report, I noticed this account was still reporting a balance of $8700.00 and was stating that it was charged off. It was actually reporting - different ways amongst the bureaus and this rose suspicions. Just the simple math of $220.00 - - payments comes to a total of $8200.00 that was paid for this $4200.00 in furniture. I 'm having a really hard time understanding how the balance can is now $8700.00 and no one knows how because they ca n't produce a paper trail. When I called Synchrony Bank to request billing statements so that I could review these crazy numbers that where being given as debt owed, I was told that they do n't have any of those records because all they did was buy out GE Money and they were n't given those records. This did n't sound right to me at all so I started doing some digging.


the principal balance and not knowing whether or not we signed up for this or if we where charged for this and not offered during the time of need is my reason for requesting billing statements and a copy of the signed contract. Originally, when I spoke to Synchrony Bank, I was willing to settle the account but again, the numbers did n't add up and to thing that I had already paid double what I borrowed and was possibly charged for something that I was totally unaware of but not able to utilize was very suspicious so I called and canceled the settlement offer agreed upon until documentation could be produced to verify the amount owed more than just someone telling me that is what I owed. 2 % of the balance is $170.00. If I was being charged for this insurance that I was unable to utilize, that would explain the balance being so high. That is the only thing that would be of any sort of explanation as to why I owe anything more for this furniture. I am requesting copies of billing statements so that I can better understand why the balance is what it is. I would also like a copy of the signed contract from - - which was done in store.