BMW Financial Services Consumer Loan Complaint

BMW Financial Services Consumer loan department,

Vehicle loan Shopping for a loan or lease Texas

I had went to BMV of - located at - - - - in -, Texas - on -/-/- and I met with - - the Client Advisor and - - - the General Sales Manager. I ended up speaking to - - - the General Sales Manager which he showed me an print out the payoff from - - of what I owed was $21000.00 but they only offered me $14000.00 for the trade in. My truck was an -/-/- Mitsubishi Outlander Sport with -, - miles on it. I advised I did not want to go up in payments that I needed to stay at $400.00 a month. When talking to - - - he advised me with $1000.00 dollars down at a interest rate at - that I would be paying - a month or $4000.00 down I would be paying $520.00 a month. I had asked - if I could come back on Saturday to purchase the car to let me think about it. - told me to meet with the Finance Manager that he may have some other rates and specials to get my car note down. I asked - about the car insurance if


- told me that my car insurance will decrease since the car I was purchasing is an BMW and the insurance is cheaper since it is an foreign car. - told me that he could not guarantee that the car would be available to purchase. I advised - that was fine because there are other cars that I can look at. I was getting ready to leave and - stopped me to ask me if I had time to fill out the application. So I rushed to fill out the application because I was pressed for time because they were making me late for work. I filled out the application and then - had asked me for my credit card to hold the vehicle when I did not even say I was purchasing the vehicle. - took down my - - Credit Card information and told me if I do not come back on - -, 2015 that he will run my credit card. I advised - that he can not run my credit card when I have not even signed the contract and that I did not authorize him to process my credit card. I advised that I would come back on - -, cause I did not want him to run my credit card. I had came back to the dealership on - -, 2015 and met with - - the Client Advisor to fill out the other paperwork he had for me. Then he ended passing me off to - - the - Manager. Josh went over the the paperwork before I signed my name, showing me with an - interest rate with $4000.00 down that I would be paying $510.00 a month with an credit score at -. But he advised me that my credit score was an - that I would be paying $530.00 a month at interest rate at -. - stated with the - interest rate that I did not have to worry about replacing tires, stereo system, brakes, oil changes or anything else that goes wrong with the car. Stated if I would of done the - interest rate that I would have to pay for repairs even though the car had an - year warranty on the car. I had asked - if I could cancel the contract while signing and he told me no that I could not cancel the contract. So I ended of leaving with the new vehicle. When I arrived at the dealership.. - of the salesman told me that - was somewhere and that - was busy with a client and that someone will be with me in a few. So they thought it was okay to pass me off to an Internet Sales Manager to discuss the issue of me wanting to return the vehicle and cancel the contract and get my truck back. As I was explaining to - - the Internet Sales Manager that I wanted to cancel the contract and do an flat cancel/unwind and he told me that there is no such thing as that. He also stated that there is no such law in the - of Texas that you can not do a flat cancel/unwind.