First National Bank of Omaha Credit card department,
I had been a client of First National bank of Omaha since the early -. I just recently noticed they charged me an annual fee of - which I never agreed to. I sent them an e-mail asking why and when had this started because when I applied for the card it had none. The response it happened in - because of the card upgrade that took place. I do n't recall approving them to upgrade or even requested for an upgrade. The credit line with them had even reached up to - but I requested to bring it down about 8 years ago. What is bad they have been charging me this fee and apply it to a - percent interest rate, I only use the card only when promo of lower rates are offered. At this rate nobody would be able to pay them down. They agreed to reverse - fee if I agreed to close my account. I have but I want to request all other fees in the past be reversed to include that high interest rate being charged on them. The question how much have I lost. I calculated an estimate of interest on the ann. fees being charged.
First National Bank of Omaha customer in Texas
May 20, 2015
* Source: CFPB Complaint Database
First National Bank of Omaha response to complaint:
Closed with monetary relief
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