RBS Citizens Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

RBS Citizens Bank account or service department,

Other bank product/service Account opening, closing, or management Tennessee

While traveling in - area, I had to pull off the highway to get some cash to use on the Pennsylvania -. I stopped at a Citizens Bank on - - - in -, PA during banking hours to obtain cash. I was required to pay $3.00 for a Citizens Bank ATM Owner Fee ''. I am not naive, but a fee amounting to 17 % of the transaction to take out $60.00 of my money appears to be abusive. I was not borrowing the money. Is this a Restocking '' fee or rental '' fee for my use of the machine? There is no electronic transaction fee between - and Citizens that would cost anywhere close to the $3.00 cost charged for the transaction. It feels like an abusive charge. Needless to say, Citizen Bank account holders are not charged this amount. It is ironic that Citizens Bank account holders are only charged 3 % for International transactions made at an ATM while domestic borrowers are charged a flat fee.

RBS Citizens customer in Tennessee
May 19, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
Closed with explanation

Consumer disputes how RBS Citizens handled their complaint

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