M&T Bank Consumer Loan Complaint

M&T Bank Consumer loan department,

Vehicle loan Managing the loan or lease Illinois

paid off my vehicle -/-/- to M & T Bank and I still am unable to obtain my car title from the state of -. When I purchased this vehicle, I resided in - - but moved to - in - of -. When I paid my loan in full, I did not receive my title. I did provide a change of address when I moved to -. I called M & T and was only provided with a lien release letter but no title. M & T stated I needed to obtain the title myself. In - -, I received a notice from the - stating that there is an error with my title work. I contacted them via email and they advised me of the following ( see attached email from - - - : It appears as though you brought the vehicle in from the state of - and applied for registration and title, but had a lien holder on your vehicle. We produced your registration and then sent a letter to your lien holder asking for the title but they never responded. If you are still making payments on the vehicle and your lien holder is


now in possession of the out of state title, then please send us your out of state title with either the loan stamped paid on the face of the title or the title along with a letter of lien release that includes:1. ) The company 's letterhead2. ) The vehicle identification number3. ) Names of all owners4. ) Signature of an authorized representative of the company. What we will need to process your transaction is:1. ) The original out of state title. 2. ) A current odometer reading for your vehicle if the model year is - or newer. 3. ) A statement with your current address. In addition, they stated the following ( see attached ) : Now that you 're an - resident you 're going to need to get your - title produced. If you have paid off the vehicle but do not have the out of state title then you 'll have to apply for a duplicate out of state title. The - - - - - - ( - ) is showing that the last state to issue title was -. You 'll need to contact the - - about obtaining a duplicate title from their state and then surrender that title to us to produce your Illinois title. When you apply for their title, use the lien release that your lending institution sent but keep a copy because we 'll need one as well because your lien was recorded in both states.