Bank of America Credit card department,
1. The Bank of America website has - separate places where payments can be made. As a result, I mistakenly paid $10000.00 - on -/-/15. I attempted to fix this with BofA at that time but they told me they could not do anything about it. In the end, my credit union bounced the second $10000.00 payment, which was reflected on the BofA website on - - ( along with a $25.00 bounce fee, which I accept ). 2. Throughout this period, the BofA website said that my payment due for -/-/15 was a NEGATIVE amount. Even after the $10000.00 returned payment appeared on their website, the payment due never became a positive amount. In the end, I paid the $34.00 indicated as the minimum payment on -/-/15. 3. At which point, on -/-/15, I was charged $53.00 for interest. On -/-/15, I was charged an additional $87.00. I expect to be charged further on -/-/15. 4. I am attempting to pay the account down to - to end these charges, but have not been able to do that yet. 5. I ask that the interest charges be - out. ( I will accept the $25.00 charge for the initial check return, EVEN THOUGH this is due to the website indicating that I had not set up a payment when in fact I had. )
Bank of America customer in North Carolina
May 11, 2015
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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