Bank of America Credit Card Complaint

Other fee

Bank of America Credit card department,

Other fee North Carolina

1. The Bank of America website has - separate places where payments can be made. As a result, I mistakenly paid $10000.00 - on -/-/15. I attempted to fix this with BofA at that time but they told me they could not do anything about it. In the end, my credit union bounced the second $10000.00 payment, which was reflected on the BofA website on - - ( along with a $25.00 bounce fee, which I accept ). 2. Throughout this period, the BofA website said that my payment due for -/-/15 was a NEGATIVE amount. Even after the $10000.00 returned payment appeared on their website, the payment due never became a positive amount. In the end, I paid the $34.00 indicated as the minimum payment on -/-/15. 3. At which point, on -/-/15, I was charged $53.00 for interest. On -/-/15, I was charged an additional $87.00. I expect to be charged further on -/-/15. 4. I am attempting to pay the account down to - to end these charges, but have not been able to do that yet. 5. I ask that the interest charges be - out. ( I will accept the $25.00 charge for the initial check return, EVEN THOUGH this is due to the website indicating that I had not set up a payment when in fact I had. )

Bank of America customer in North Carolina
May 11, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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