Quicken Loans Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Quicken Loans Mortgage department,

Other mortgage Application, originator, mortgage broker Pennsylvania

On - - my wife - - contacted Quickin Loans in an effort to obtain a mortgage for a $40000.00 investment property. She spoke with - --. She informed him that we needed a pre approval letter and mortgage for a $40000.00 HUD property that we planed to use for investment property. - - obtained my social security number from my wife and place a hard credit inquiry on my credit profile. He never spoke to me or obtained my permission to do so. I received a notification from my - - account that the inquiry was made by - -. - - got back to my cell phone number and stated that Quickin did not do loans for the amount we were requesting. Upon being told this I sent a text message to - - stating that he should have told my wife this from the beginning of her speaking with him and that he certainly should not have pulled the hard inquiry knowing that his company would not do this loan. He did not respond to my text message. Today I contacted Quickin Loans and spoke with - - ( - ) of the consumer affairs department and shared concern and request for the removal of this hard inquiry. - - stated that he would have to conduct an investigation and would get back to me by Wednesday of next week. - - made me feel as though my wife and i were being investigated. This was unacceptable to me. His loan officers should operate with integrity and not hucksterism. I am asking that this inquiry be removed immediately and an apology be made on behalf of this incident. I can be reached by cell - or email : --, - - - - - - -. - -

Quicken Loans customer in Pennsylvania
May 08, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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