Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations Colorado

On - - BankAmerica ( BA ) failed to autodebit my credit union bank account for the balance due on my - account ending in -, although my auto debit was still in active status. As a result BA charged me fees and interest and claimed I was in arrears. On - - I began 10 days of calling, emailing, chatting, and writing BA. The problem was not fixed despite numerous acknowledgements that this was a BA error and that the fees/interest would be refunded. Finally I was able to make the payment by phone on - -. But by - -, although BA debited my credit union account for the amount due, the online report of my - account did not acknowledge the payment or show a refund. I have lost - work hours and undergone enormous stress as a result of this consumer service breakdown. I am enclosing the - letters written. The last letter, to CEO -, states what I need to have this problem resolved.