Westlake Services, LLC Consumer Loan Complaint

Westlake Services, LLC Consumer loan department,

Vehicle loan Problems when you are unable to pay North Carolina

I purchased a -/-/- Dodge - from - on -/--, financed through - financial. I paid $1000.00 down payment and purchased a $1600.00 care care agreement. My - payment was due -/-/-/-. I made my - payment on or about -/-/-/-. 2 weeks prior I canceled my care care agreement and $1600.00 was refunded to - financial. My down payment or the refund from the cancelation of the car care agreement was applied to my account. The - 2 weeks a representative named - - would call private to my mobile phone but wpuld never state her business and laugh and hang up. I figured out it was my finance company because she finally left a voicemail box and the number was - financial. She uses profane language, tells me to shut up she is speaking, she threatens me, asks me where my car is. She says - never received my car payment but refuses to provide documentation. They have tried to process additional payments out of my banking account without authorization. I have reason to believe the representative - calls from her personal cell phone blocking her number because she calls outside of the company business hours. When she calls I say may I ask who is calling she refuses and immediately starts asking personal information. This same representative calls a family as well late at night harassing him. - makes false statement regards of why I financed my vehicle. She is extremely disrespectful. I asked her to stop calling repetitive in a single day and calls -. She just stsrts yelling and making threats. She said she could put me in jail if I dont tell her where my vehicle is. But refuse to show proof of my account being 48 dsys past due,